Subject access requests: how the one-month clock works
Patients can ask for their records verbally or in writing. Here is when the one-month response clock starts, pauses and can be extended.
For
Practice managers
The contract, QOF, CQC, systems and monitoring updates that matter for practice managers, with what to do and by when.
CQC publishes good practice case studies from GP services
CQC's new Learning from practice series starts with GP examples, including tackling digital exclusion and improving asthma review attendance.
Online record access: check each new entry before patients see it
Practices in England must give patients online access to new record entries. Staff need to know when and how to hide an entry.
QOF 2026/27: where things stand after the July guidance update
A recap of the 2026/27 QOF changes in England: new indicators, retired IDs, threshold moves and a new improvement route for childhood immunisations.
SystmOne: build a weekly safety net for unsent referrals
One practice used SystmOne reporting and Batch Reporting to catch referral letters that were written but never coded as sent.
DSPT for PCNs: who submits, the network or the lead practice
A PCN only completes its own Data Security and Protection Toolkit if it is a separate organisation. Otherwise its processing goes in a practice's return.